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If you need other formats that are not specified above, please let us know and we
will deliver the requested format without additional costs.
Is my satisfaction guaranteed?
Definitely, your satisfaction is 100% GUARANTEED. We will work with you to get the
unique design that best represents your business. If you are not happy with our
service, please do not hesitate to tell us. It’s our job to create that winning
design for you.
What is your refund policy?
Your satisfaction is our first priority. If you want to cancel the order, you may
email us, or submit an online customer support request. Please click here to read more about our Refund Policy.
Do I own the rights to my designs?
Yes, you own the rights to the approved final design. The only right we retain is
the right to display the design in our sample gallery and in our promotional materials
to demonstrate our design works. You may trademark or register your design artwork
as you wish.
Can you re-work an existing logo?
Yes. We can re-draw, update, or clean up an existing logo. The re-worked logo will
also have the JPG, AI, PSD, GIF formats and various colors. Just select Quote link to get a quick quote from us or simply give us a
call. Normally we can redo your logo in 24 to 48 hours, depending on how complicated
the logo is.
When you ask us to rework your logo design, you will be solely responsible for trademark
or copyright related issues.
What are the payment options?
We accept PayPal and major credit cards such as Visa, Mastercard, Discover, and
American Express. All packages require 100% payment before design work begins.
Is my payment information secured?
Your payment information is processed on the secured website which is protected
by 128 bit SSL (secure socket layer) technology. We do not store your credit card
information. Your credit card information is securely protected.
What are the benefits to order the Business
Identity Package?
Our Business Identity package is a powerful marketing tool to help you build your
business image successfully. The package includes creating a unique logo for your
business and applying the unique theme consistently through out your company’s Stationery,
Website, and Brochures (marketing materials).
Business identity shows business commitment. It helps to present the image of quality
and trust to your customers. Having a consistent Business Identity is a rewarding
investment, because it helps your business stand out easily from the competition.
What is the design process for the Business
Identity Package?
We will work on the logo design first. Once the logo design is approved, our design
experts will then proceed with stationery design. Once the stationery design is
approved, we will start the website design. Once the website design is approved,
we will work on the brochure (marketing materials) design.
The reason why the design process follows this particular order is we want to maintain
the image consistency through all designs. The process works effectively and saves
time from unnecessary revisions.
How long does it take to complete the Business
Identity designs Identity Package?
It varies greatly from business to business. It depends on how many revisions occur
and how quickly you get the information back to us during the design process. From
our past experience, it normally takes about 3 - 6 weeks. The rule of thumb is the
quicker you provide us with the information we need, the sooner the design can be
finished.
What is included in the Up-N-Run Website Design
packages?
Our Up-N-Run website design packages are for content only, informational web pages.
They do not have a database, shopping cart or e-commerce functions involved. The
most common informational web pages are Home, About Us, Contact Us, Policy & Terms,
and FAQ pages. Our design experts will help you create attractive web presentation.
From these design packages, you may choose to get mouse-over, links to other pages,
a map and link to MapQuest for Contact Us page.
The Up-N-Running service includes one-year domain name registration, one-year website
hosting service and initial website set-up. This service will guarantee your informational
website up and running in the first year. We offer the monthly service plan after
the first year and no contract is needed.
If you need a website with e-commerce functions such as shopping cart, scheduling,
online dynamic forms, email notification, or product sorting and searching, we can
accomplish your needs with additional charges. Please email us or submit your project
online, we will go over the details with you and give you a free quote for your custom website.
What if I am not sure about how many web pages
I need for my website?
If you are not sure how many web pages you need for your website, please give us
a call at
1.800.919.6548
to talk to our Project Manager. Or, email us your needs and one of our Project Managers
will get in touch with you.
Once we understand your needs, we will give you a free quote to let you know how
many web pages you may need and what the charge will be.
Thus, you can customize the website to your business needs.
What if I do not see any design packages that
meet my design needs?
That is not a problem at all. Please contact us and our Design Project Manager will
listen to your needs and discuss every detail with you. We will get you a quote to meet your special design needs.
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